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Why you should always provide feedback to the agent following a viewing?

Why you should always provide feedback to the agent following a viewing?

From my experience, the number one complaint from a seller about their agent is bad communication. We meet many frustrated sellers each week who are fed up with their current estate agent who have not provided them with viewing feedback or given them any updates on their marketing attempts to sell their home. By no means am I suggesting this is the fault of the buyers who’re viewing their homes but I do believe that buyers need to be a bit more forthcoming with answering the phone or replying to the email with a request for their thoughts about the home when they are not interested.

I completely understand that buyers may feel that this does not benefit them, and it is only really going to help the agent and seller. But buyers need to understand that their feedback can be really useful in helping a seller understand the reasons why their home is not selling. If a pattern of comments starts to emerge, changes can be made to the home or marketing which could help it have a positive impact moving forward. Moving home is rated as one of the most stressful things you can do in life, so as the estate agent appointed to help with this, I want to get the seller moved quickly to alleviate this as much as possible.

One of the main strategies we utilise in selling a vendor’s home is the matching of quality applicants to their property. We get to know the applicants we work with understanding their reasons for moving, their wants, needs and desires in relation to their new property. There’s nothing better than knowing you have the perfect buyer for a new house coming to the market and it means you can really prove you are the best agent for the job. We are only able to do this though if buyers play their part. It’s unlikely you will buy the first property you see, so this means there are reasons why you didn’t. If you are able to tell the agent the reasons why you did not buy a particular property, we can then make sure we don’t suggest a similar property which has the same attributes in the future. Surely this is going to be better for both buyer and seller, reducing the number of wasted viewings on homes which we could have known wouldn’t be for you. This is only possible though if you let us know your thoughts and feedback after the appointment.

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James

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